After you place an order, we usually need 1-3 days to process and ship your order.
Shipping to the United States
- For orders in the United States, we use DHL, UPS, FedEx, typically delivering within 3-5 days.
Shipping to the Europe
- For orders in Europe, we use postal parcel services, with delivery typically taking 10-20 days. We offer free shipping and no TAX fees. Contact us for expedited services like DHL/UPS/FEDEX if needed.
Rest of the world
- For orders rest of the world, for orders over $99 USD, we offer free shipping with delivery typically taking 7-20 days. We use DHL/FEDEX/UPS/postal services/international special logistics.
Delivery of Products
Products purchased will be delivered by Lightkuo at the address indicated by the customer as a Delivery Address.
Products that are in stock will be entrusted to the courier as soon as the payment has been received. Delivery time subject to customs clearance and the courier’s organization.
However, due to the exclusive nature of our collection. For out-of-stock items, customized , please understand that the delivery time could be longer . All product dimensions are measured manually and may vary slightly.We will send you a shipping confirmation by e-mail on the day we ship the products.
Of course, physical or structural impediments (i.e. incorrect addresses) or events of force majeure such as strikes, natural disasters, problems related to shipping, delivery, manufacture, exchange rate fluctuations, governmental actions and / or regulations could delay shipments. If the force majeure event continues for a period exceeding two months, any of the two contracting parties is entitled to terminate the contract freeing both parties from any liability or obligation.
We use various international couriers (DHL, UPS,Fedex,USPS, TNT, DPD), the choice depends on the country of destination and on the size of the package. The goods are adequately packed to avoid any risks for the purchaser from the moment the goods leave our shop to when the courier takes charge of the package.
Lightkuo recommends the customer to inspect the goods upon delivery before signing the delivery receipt. Once the receipt is signed it is no longer possible to open a claim for any damaged products and it is in your right to open the package if there are any signs of damage and check the contents in front of the courier.
If the customer should note any damage he can reject the goods and specify the reasons for the rejection on the delivery receipt with signature and date.
The delivery of goods, unless otherwise specified, will be intended at street level.
The customer accepts these conditions with the purchase.
If this happens to you, please contact us via Live Chat, WhatsApp or Form with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
